Massage Therapy Policies & Procedures

 

 

It is our intention to provide our clients with professional and therapeutic services; the following policies and procedures serve as a guide for first-time and repeating guests of 7 Pines Salon.

We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our time, we have adopted the following policies:

GENERAL CONSENT

By scheduling a massage appointment at 7 Pines Salon, the client authorizes this massage spa clinic/center to perform the treatment or necessary procedure for me or my child.  You authorize the use of lotion, oil, and ointments to your body.  You acknowledge that you have consulted a physician before undergoing this massage treatment. You understand that you should consult your doctor before the procedure.  You understand that this is an alternative treatment and if there are any medical concerns, I need to talk to your physician.  You acknowledge that this massage therapy has no sexual intent and touching the therapist is strictly prohibited.  You release this massage spa clinic/center for any responsibility in case of an accident, illness, or injury.  You acknowledge that all information I provided to 7 Pines or any associates is true and accurate.

ARRIVAL POLICY

For your first appointment, please arrive for your appointment 5 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client forms if needed. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.

CANCELLATION POLICY

Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client cancels within the 24 hour window, the client will be charged the appointment cost. This must be paid prior to scheduling any future appointments. If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.

LATE ARRIVAL POLICY

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

NO SHOW POLICY

At 7 Pines Salon, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you notify us if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services. If you miss your appointment or cancel after the cancellation window, the full cost of the session will be charged. Credit card information is required at the time of booking. Any fees charged not to exceed voucher price when booked through Groupon.

SICKNESS POLICY

I recognize that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If a client has any of the following contagious illnesses the massage session will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm, Scabies, Thrush, Whooping Cough and the common cold. Please see additional policies regarding COVID-19.

PAYMENT POLICY

Payment is desired to be received prior to or at the time of the appointment via Stripe Pay via the link provided or Zelle sent to 720-900-1255. All Groupon bookings are to be redeemed at the start of the paid session. Pre-paid sessions and gift certificates are also available.

INFORMED CONSENT

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

SCOPE OF PRACTICE

All massage therapists at are independent contractors of 7 Pines and are Registered Massage Practitioners in the state of Texas and are held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Massage practitioners do not diagnose or prescribe for medical conditions. we may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Children aged 17 and younger will need to have written parental consent, and a parent or legal guardian is REQUIRED to stay in the treatment room with the child during entirety of the appointment.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

We are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Sexual interaction or discussion of any kind between the client and the massage practitioner is NEVER appropriate. If we feel that this line has been crossed, we will terminate the session immediately. The client will be charged the full amount. All clients are empowered with the same right and freedom. It is our utmost concern that all clients feel safe and secure at 7 Pines Salon.

Inclement Weather Policy

We are committed to the safety of our clients, staff and students, and therefore we follow whatever local school districts decide in regard to inclement weather. Please tune into any of our local news stations or the PISD website for those updates and we will communicate with you as clearly possible.

GRATUITY

Licensed Massage Therapists can accept gratuity, and while gratuity is always appreciated, it is never required. Our intention is for you to receive the treatment you need as frequently as you need it, and if tipping every session would prevent that, we would encourage you to take care of yourself first.

CONFIDENTIALITY AND CONVERSATION

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody without your express permission. You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the practitioner informed of any changes in health conditions. For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

If you have any questions on the above information, please direct them to 7 Pines Salon at 720-900-1255.

 

 

 

FAQ

WHAT HAPPENS DURING A MASSAGE?

When you first arrive at my massage studio, you’ll be asked to complete a client intake form (or you can fill it out ahead of time by accessing it on our Policies and Forms Page). This provides the personal information necessary to determine the style of massage most appropriate for you. Don’t hesitate to ask questions about anything you’re unsure about or any concerns you might have. For example, if you prefer a lighter or deeper massage, make that preference known. I will also do a physical assessment that may include range of motion testing, observing your standing and walking posture. Additional physical assessment may be done while you are on the table.

While filling out forms is helpful for my records and long term memory for your course of treatment, it is important for me to know how you are currently doing at each session. I will have a brief intake conversation before each session to discuss how you feel on that particular day and what your goals are for that session. I will then give you instructions about how to get on the table, what I plan to do in the session and what to expect. If you  have any questions or concerns, you are encouraged to speak up and ask at any time before, during and after our session together. It is my highest priority that you feel safe, empowered and comfortable. This includes but is not limited to temperature, position on the table, types of strokes or movement that you like or dislike, level of undress, music and lighting.

WHAT SHOULD I WEAR DURING MY TREATMENT?

You should undress to your comfort level. Many people will remove all their clothing and many others will leave on their underwear or shorts. Either way, you will be covered with a sheet and only the body part being worked on will be uncovered. I will maintain your modesty at all times.

IS THERE ANY REASON I SHOULD NOT GET A MASSAGE?

There are several reasons to not get a massage. If you have any of the following conditions, you should not receive a massage.

• Blood clots
• Bleeding
• Fever
• Fracture
• Infectious disease
• Cold or Flu
• Open sores
• Systemic infections

These guidelines protect both the patient and the practitioner. If you are unsure if a condition could prohibit you from getting a massage, call me before your appointment.

HOW OFTEN SHOULD I RECEIVE A MASSAGE?

At least one session a month is recommended for stress prevention and muscle management, but more may be needed during physically stressful periods. Weekly sessions may be necessary for injury relief or chronic tightness. I will discuss with you what I recommend. Because frequency increases efficacy, I offer packages to make receiving massage more often more affordable.

DO I NEED TO MAKE AN APPOINTMENT?

Yes, I work by appointment only to guarantee that I am ready for your appointed time. If you need a same-day appointment, it’s best to call as early as possible. I am often booked daily but I will try to honor any same-day requests as best as I can.

WHAT IS YOUR CANCELLATION POLICY?

I require a 24 hour cancellation notice. If you would like to change your appointment, please call us at 301-200-2329 no later than 24 hours prior to your appointment. We do understand that life can make last-minute changes in your plans. It is customary in the healthcare industry to enforce a 24 hour cancellation notice to avoid being charged for any service. I charge half the cost of the appointment for cancellations within the 24 window. However, if a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.

AM I EXPECTED TO TIP?

Tips are not expected. However, if you feel that the work you received was beneficial and that others would also benefit, I encourage you to donate a “pay it forward” gift certificate that can be used to subsidize the cost of a session for someone who cannot afford the full price.

DO I NEED TO KNOW ABOUT WHICH MASSAGE TECHNIQUES OR MODALITIES WORK BEST FOR ME?

No, If you explain what your concerns are and what expectations you want, along with your medical history intake form, I will suggest or use the proper techniques for your situation. My massage sessions use a combination of Swedish and Deep tissue. I also incorporate Myofascial Release, stretching and other modalities that I learn. These techniques are chosen by me depending upon the muscle condition, comfort level, tissue response, personal preference, dysfunction level and intended goals. I can smoothly switch techniques as the conditions warrant and most often, the client is not even aware that a change has taken place. Again, your comfort and understanding is critical. I will discuss the plan with you so that you understand fully what will happen during the session.